Terms and Conditions

Update date: Aug 11, 2023

These terms and conditions apply to all users, hereinafter referred to as "The User" or "The Users," who purchase goods and/or services offered on the website betrendy.site, which is owned by the entity Ripestar Limited. The entity is identified by its Cyprus tax identification number 423753 and has its registered address at 5, Osias Xenis, Flat: 101, Mesa Geitonia ,, 4002 Limassol. In this context, "The Company" refers to the entity that owns and operates the website.

I. Intent of the agreement

(a) By accepting these terms and conditions, the User enters into a legally binding contract with the Company. The User confirms that they have the legal capacity to enter into such a contract according to the legislation in their country of residence. This contract serves as a general agreement that accompanies each individual purchase contract for specific goods and/or services ordered by the User.
(b) A purchase contract is deemed completed once the Company delivers the relevant goods/services to the User, and the User makes the corresponding payment for the purchase. The details of the transaction will be documented in an invoice or receipt for payment.
(c) The Entity will facilitate the sale of products (both physical and digital) and the provision of services that the User chooses to acquire or contract from the offerings available on the Website. The User agrees to pay the specified price for each product or service they select.
(d) Users have the option to either purchase the products of their choice directly from the Website or join the loyalty or membership program, which allows them to benefit from more favorable conditions through recurring credit top-ups.
(e) The Website retains the right to determine the range of goods and services available, as well as the existing stock for each product, and may make changes to the availability as deemed appropriate.
(f) It is important to note that the prices of products may vary depending on whether the User is a member or non-member, and the prices may also be subject to market fluctuations and third-party supplier offers.

II. Delivery of goods

(a) The delivery time for each product is clearly indicated on the Website and typically goes from 2 to 7 working days, unless otherwise specified. However, under no circumstances will the delivery period exceed 30 calendar days from the date of placing the order.
(b) The products are dispatched through professional carriers that have been contracted for this purpose. They will be responsible for delivering the products to the address specified in the order.
(c) If, for any reason, a product is not delivered within the agreed-upon period, it is the responsibility of the User to promptly inform the Company about the delay.
(d) The Company reserves the right to utilize third-party suppliers for the distribution of products or the provision of contracted services, including transport services.
(e) If a User fails to accept the delivery of the product, they will be held responsible for any expenses incurred as a result. Additionally, the User assumes the risk of loss or accidental damage to the product after delivery.
(f) Ownership of the products will be transferred to the User either upon receipt of full payment, including shipping costs, by the Entity, or at the time of delivery if it occurs later.

III. Digital products - services

(a) The Website offers a variety of digital products that do not involve the physical delivery of goods, such as license keys and "e-books," among others.
(b) Products labeled as "license keys" or "activation keys" are restricted to one purchase per user account, unless explicitly stated otherwise.
(c) Upon purchase, the User will receive an order confirmation email containing instructions for activating certain digital products. If the User does not receive the activation instructions via email, they can contact customer services to obtain the necessary information.
(d) Digital products can be utilized immediately once they are activated using the provided license key. Activation can occur through direct download from the Website or by receiving the digital product via email at the address registered in the User's account. Due to the nature of digital products, returns and refunds for these items are not allowed.
(e) In case the User encounters any issues with receiving a digital product due to problems related to their email provider or mail server, they can seek assistance from the customer service department.
(d) The Company possesses the right to cancel orders for digital products if it identifies any activity that is considered abusive, fraudulent, or in violation of these terms and conditions.

IV. Membership frequent buyer program

(a) The Website offers a membership program that allows Users to make recurring purchases of credits, which can be later exchanged for goods and/or services at reduced prices determined for each product and/or service.
(b) Users who join the membership program commit to purchasing the corresponding amount of credits or bonuses every 14 days, as per the membership plan they choose from those offered on the Website or in other marketing offers available at the time.
(c) Membership can be obtained by following the procedures listed on the Website or by purchasing any product at the membership price and accepting the associated conditions.
(d) Users have the flexibility to change their membership plan for a lower or higher one at any time through their personal account. The change will take effect from the next automatic payment charge. If the User fails to pay the full price of their membership plan on the due date, they will be automatically downgraded to the membership plan immediately below. In any case, they will still have access to the most basic membership plan, which costs €6.95 for each top-up balance.
(e) When a User becomes a member, they are obligated to perform an automatic credit top-up to their balance every 14 days. For each euro topped up (or the equivalent in their currency at the applicable exchange rate), the User will receive one credit.
(f) The top up credits balance will be visible in the User's personal account on the Website and will remain valid for 30 days from the moment of acquisition. After this period, the credits will expire and cannot be used for exchanging products on the Website.
(g) Upon each automatic credit top-up, the User will receive a confirmation notification of the payment made.
(h) Users have the option to skip the following automatic top up of credits to their membership plan. They can do so by selecting this option in their personal account before the next scheduled top up of their balance takes place.
(i) In case the User wishes to cancel their membership plan, they must communicate the cancellation with a 14 days' notice through the "Cancel" function in their personal account or by contacting the customer service team. The membership will be effectively and definitively canceled 14 days after this communication.
(j) Alternatively, the User may choose to cancel their plan immediately without respecting the 14-day notice by selecting this option in their personal account and performing a closing credit top up of 6.95 EUR to be added to their account balance.
(k) Once the membership is canceled, the associated benefits will cease to be valid.
(l) The Website also offers trial periods for various membership plans. If the User does not wish to continue with the membership plan after the trial period, they must cancel it before the end of the trial period to avoid future credit reloads based on the selected plan.

V. Price and taxes

(a) The prices of the products or services listed on the Website or mentioned in marketing offers are as stated at the time of confirming the order or registering to the service. The User is informed that prices may vary slightly due to currency exchange rates, and the Company will not be responsible for such variations.
(b) The Company reserves the right to change the prices of the products or services offered at any time. If the User is registered in the membership plan, they will be notified well in advance of any price changes, giving them the option to cancel their mebership before the change takes effect.
(c) The prices of products may differ depending on whether the User is a member of the membership program or not. Generally, product prices for member users will be significantly lower than for non-member users.
(d) The displayed prices do not include the cost of the transport service required to deliver the order, which will be specified during the order process.
(e) The prices indicated for the products include, where applicable, the Value Added Tax (VAT) or any equivalent indirect tax legally applicable in the country of consumption. The VAT rate applied to each product will depend on the type of product purchased and the VAT rate applicable in the User's country of consumption.
(f) For orders of products to be delivered to a non-EU country, the User may be required to pay import duties and taxes, which may be charged upon the package's arrival at its destination. Any additional fees related to customs clearance will be the responsibility of the User. The Website has no control over these amounts, as each country has its own import policies. It is the User's responsibility to comply with the import regulations in force in their country.
(g) The User agrees to receive invoices and, if applicable, receipts for their purchases of products and services electronically.

VI. Return policy

(a) The User has the right to exercise their right of withdrawal within 14 calendar days from the physical reception of the purchased products, unless otherwise specified in this contract. To initiate the return process, the User can contact the Company via the customer service email provided.
(b) The Company retains the right to refuse partial or total refund for returned goods if the products have been damaged by the User or if they fall under the category of unreturnable products due to hygienic reasons or health protection after being unsealed.
(c) Returns of goods will be processed by the Company within 14 days from the date of receipt and inspection of the returned item at the Company's facilities or from the date of communication by the customer if physical return of the product is not required.
(d) Refunds will be issued using the same payment method used by the User for the original purchase. The Company may exercise flexibility in its return policy depending on the specific circumstances of the case. If the User has paid part of the price in credits, that part will also be refunded in credits.
(e) The User must provide all necessary information to the Entity and the carriers for completing customs formalities and providing the required shipment documents.
(f) In case of defects, damages, or abnormalities in the received product or if the User receives fewer products than ordered, they must inform the Company as soon as possible.
(g) To validate a claim, the User must provide a photograph of the wrongly received product or a photograph showing visible damages or defects if applicable.
(h) If a defect is not immediately apparent, the User must promptly notify the Company upon its detection and cooperate with the Company to investigate any suspicion of defect or damage.
(i) The User is not authorized to return the product for a refund upon delivery or through a parcel office. The transport costs for the return of products will be borne by the User if they are not a member of the membership program, and by the Company if they are. In any case, returned products must be labeled "claim" unless the return is due to the exercise of withdrawal without cause, in which case they must be labeled "return" accordingly.
(j) Amounts paid for the purchase of credits are non-refundable, even if the User does not use them during their period of validity unless the purchase was made due to an error on the part of the Company and was not consented to by the User.
(k) If a good has been partially paid for with credits, the return will involve the refund of the credits used in the acquisition of that good, as well as the return, if applicable, of the amount paid using another means of payment, which will be refunded to that same means of payment. If the credits used for payment are refunded, the User will have a new period of validity of 30 days to use them.
(l) Digital products, such as license keys and e-books, are not refundable once the software is activated or downloaded, meaning the User loses their right to withdraw from the contract once they can use the digital product purchased, except in the event of a defect.

VII. Privacy and protection of personal data.

(a) By accepting the terms and conditions, the User gives their consent for the Company to process their personal data in accordance with the purposes specified in the privacy policy available on betrendy.site. This data processing is done, among other reasons, for the purpose of executing this contract.
(b) The User has the right to exercise their rights related to data protection as per the existing regulations in their country of residence. If the User resides in a member state of the European Union, they have the right to exercise their rights of access, rectification, deletion, opposition, limitation to processing, and portability under the terms and conditions stipulated by the General Data Protection Regulation (EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016) and its implementing regulations.
(c) In case the User wishes to exercise their data protection rights, the Company may require the User to provide proof of identity to verify their identity.

VIII. Liability

(a) The Company shall not be held liable for any changes in prices, taxes, or duties applicable to the products or for any lack of availability or supply of the products. It also disclaims responsibility for defaults by third parties, including transport companies and manufacturers, as well as for circumstances beyond its control, such as force majeure events. Additionally, the Company shall not be responsible for any issues arising from incorrect contact details or delivery addresses provided by the User, or for any failure on the part of the User to receive the product diligently.
(b) The User is advised to be vigilant in ensuring the receipt of emails sent by the Website and to check their email's spam folder regularly to avoid missing important communications.
(c) The guarantee offered by the Company on its products may vary based on whether the User is considered a "consumer" or acting in a professional capacity, as per the provisions of Directive 1999/44/EC of the European Parliament and of the Council. Consumers will be covered by a legal guarantee or "conformity" for either 2 or 3 years, depending on their country of residence, in accordance with the application of the European Directive 2019/771.
(d) The Website may contain hyperlinks to third-party web pages. However, the Company assumes no responsibility for the content of such external pages.
(e) Regarding promotional and marketing activities, the Company conducts them both directly and through third parties. The Company shall not be held responsible for any promotional and marketing activities carried out by third parties that do not comply with the Company's guidelines and instructions, nor shall it be liable for any actions conducted by third parties without the Company's knowledge.

IX. Fraudulent or abusive activity

(a) The Company has the right to temporarily suspend their user account or cancel orders if it detects any activity that it deems to be fraudulent or abusive. In such cases, transactions suspected of being abusive or fraudulent will be refunded to the original means of payment used by the User.
(b) If the User notices or suspect of any fraudulent or abusive activity in their account, they can contact with our customer service team. The Company will investigate the case and try to resolve the situation.
(c) The Website has a policy of limiting the creation of user accounts to one per person and two per IP address. The Company reserves the right to monitor and control any attempt to establish multiple accounts. If a User continues to violate this policy, all associated user accounts may be terminated.

X. Alerts, communication and contact details

(a) By accepting the Terms and Conditions, the User gives their consent to receive automatic notifications via SMS and/or email related to their orders, personal preferences, and other activities related to the service provided by the Website.
(b) Users participating in the membership service will receive personalized offers of products before each credit reload as part of the service. Additionally, they may choose to receive optional emails, newsletters, special offers, and other updates to enhance their shopping experience.
(c) If a User no longer wishes to receive optional notifications, they can unregister at any time by logging into their user account on the Website and accessing the "My Account" section or by contacting customer service.
(d) The Company will not be held responsible for any failed, delayed, or erroneous delivery of goods or services if the User has provided incorrect data or fails to keep their information duly updated.
Users can contact the us using the following contact details:

Ripestar Limited
5, Osias Xenis, Flat: 101, Mesa Geitonia ,, 4002 Limassol
Customer support email for inquiries and incidents: [email protected]

XI. Amendment and enforceability of the terms and conditions

(a) The Entity is entitled to make changes to these terms and conditions, as well as to any existing policies on the Website, at its discretion and at any time.
(b) The User will be bound by the terms and conditions, policies, or conditions of sale that were in effect at the time of placing their order, unless any changes are required due to applicable legal provisions or at the request of public authorities.
In the event that any of the conditions, terms, and/or policies are deemed invalid, void, or ineffective for any reason, that particular condition will be excluded, but it will not affect the validity or enforceability of the remaining conditions. The rest of the terms and conditions will continue to be valid and enforceable.

XII. Contract assignment

(a) The Entity hereby reserves the right to transfer the rights and obligations arising from its contractual relationship with the User to a natural or legal person as deemed appropriate. In such cases, the assigned entity will assume all the rights and obligations arising from the contract, and the Entity is obligated to communicate this transfer to the User.
(b) On the other hand, the User is not permitted to transfer or assign the contract or any of the rights or obligations derived from it to any other party without obtaining prior written consent from the Company.

XIII. Governing law and jurisdiction

(a) These terms and conditions will be governed and interpreted in accordance with the laws of the country where the Entity is registered, which is its registered address.
(b) The Judges and Courts of the country where the Entity is registered will have jurisdiction to resolve any conflicts that may arise in the application or interpretation of these terms and conditions.
(c) If the User is considered a consumer and resides in one of the Member States of the European Union, they may also choose to apply the jurisdiction of their country of residence and any mandatory provisions of the legislation of their country of residence.
(d) In the event of any dispute related to compliance with these terms and conditions, both parties agree to try to reach an amicable agreement in good faith before considering any other means of dispute resolution.